BECOME INFORMED
Know the Child Support Process
STAY SAFE
Protect Yourself and Your Children
GET SUPPORT
Court-ordered Support for Your Children
A MESSAGE TO OUR CHILD SUPPORT CUSTOMERS IMPACTED BY FAMILY VIOLENCE AND COVID-19
In response to the current public health event, physical child support offices will be closed to customers and visitors as we transition to virtual child support establishment and enforcement services. We acknowledge this may be a very stressful time for many of our customers and recognize the impact social distancing may have on survivors and victims of family violence.
Social distancing, changes in living situations, and the current public health event may heighten risk factors for persons experiencing family violence. If you need help, contact the National Domestic Violence Hotline at 1-800-799-SAFE (7233) to locate the nearest program. Advocates are available to assist in weighing factors that are important for the safety and well-being of you and your family.
THE CHILD SUPPORT DIVISION IS WORKING TO SERVE YOU DURING THIS PUBLIC HEALTH EVENT
If you have questions about your case or an upcoming appointment there are several ways you can safely communicate with a Child Support representative, without physically coming to our office:
- Live Chat
- Child Support Interactive
- Toll Free Number
- Phone: (800) 252-8014
- For the deaf or hard of hearing: 7-1-1 or 1-800-Relay-TX (1-800-735-2989)
- Online
- Child Support and COVID-19
BELOW ARE EXAMPLES OF SURVIVORS’ EXPERIENCES DURING THIS PUBLIC HEALTH EVENT:
- Shelter in Place further isolates victims and survivors from friends, family and/or co-workers.
- Travel restriction and limited public transportation may impact safety planning and available options.
- Lack of income may make the survivor more dependent on their abuser.
- Economic impacts and necessity to address childcare due to school closures may increase the need for formal child support orders.
- An abuser may prevent, control or frighten by providing misinformation concerning access to medical care or threaten to cancel medical coverage.
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Applying for Child Support Through the Office of the Attorney General
You can apply in person at a Child Support office, online, or call (1-800-252-8014) the statewide child support call center and request that an…Read More
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Applying for or Receiving TANF or Adult Medicaid
In order to receive TANF or Adult Medicaid, you must provide information about the absent parent to your HHSC eligibility advisor AND you will be…Read More
- Applying for Child Care Services (CCS)
Parents applying for or receiving Child Care Services (CCS) assistance are no longer required to demonstrate cooperation with the establishment or…Read More
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Receiving/Applying for Housing Assistance
There is a requirement that you take reasonable actions to establish/enforce a child support order, such as cooperating with the OAG in obtaining…Read More
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Receiving Services Because the Other Parent Has Applied for Child Support
Be sure to report family violence to the OAG as soon as possible by contacting the statewide child support call center (1-800-252-8014). The child…Read More
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Preparing For Court and the Court Process
Keep in mind that even though the OAG will take steps to keep parents separated at court, you may still see the other parent. If a hearing is…Read More
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Following or Modifying a Child Support Order
Both parents must comply with the court’s order. This means that the person ordered to pay child support must pay child support and the person…Read More