A MESSAGE TO OUR CHILD SUPPORT CUSTOMERS IMPACTED BY FAMILY VIOLENCE AND COVID-19

In response to the current public health event, physical child support offices will be closed to customers and visitors as we transition to virtual child support establishment and enforcement services. We acknowledge this may be a very stressful time for many of our customers and recognize the impact social distancing may have on survivors and victims of family violence.

Social distancing, changes in living situations, and the current public health event may heighten risk factors  for persons experiencing family violence. If you need help, contact the National Domestic Violence Hotline at 1-800-799-SAFE (7233) to locate the nearest program.  Advocates are available to assist in weighing factors that are important for the safety and well-being of you and your family.

THE CHILD SUPPORT DIVISION IS WORKING TO SERVE YOU DURING THIS PUBLIC HEALTH EVENT

If you have questions about your case or an upcoming appointment there are several ways you can safely communicate with a Child Support representative, without physically coming to our office:

Live Chat
• Child Support Interactive

Toll Free Number
• Phone: (800) 252-8014
• For the deaf or hard of hearing: 7-1-1 or 1-800-Relay-TX (1-800-735-2989)

Online
• Child Support and COVID-19

BELOW ARE EXAMPLES OF SURVIVORS’ EXPERIENCES DURING THIS PUBLIC HEALTH EVENT:

• Shelter in Place further isolates victims and survivors from friends, family and/or co-workers.
• Travel restriction and limited public transportation may impact safety planning and available options.
• Lack of income may make the survivor more dependent on their abuser.
• Economic impacts and necessity to address childcare due to school closures may increase the need for formal child support orders.
• An abuser may prevent, control or frighten by providing misinformation concerning access to medical care or threaten to cancel medical coverage.