Court-ordered Support for Your Children
A MESSAGE TO OUR CHILD SUPPORT CUSTOMERS IMPACTED BY FAMILY VIOLENCE AND COVID-19
In response to the current public health event, physical child support offices will be closed to customers and visitors as we transition to virtual child support establishment and enforcement services. We acknowledge this may be a very stressful time for many of our customers and recognize the impact social distancing may have on survivors and victims of family violence.
Social distancing, changes in living situations, and the current public health event may heighten risk factors for persons experiencing family violence. If you need help, contact the National Domestic Violence Hotline at 1-800-799-SAFE (7233) to locate the nearest program. Advocates are available to assist in weighing factors that are important for the safety and well-being of you and your family.
THE CHILD SUPPORT DIVISION IS WORKING TO SERVE YOU DURING THIS PUBLIC HEALTH EVENT
If you have questions about your case or an upcoming appointment there are several ways you can safely communicate with a Child Support representative, without physically coming to our office:
- Live Chat
- Child Support Interactive
- Toll Free Number
- Phone: (800) 252-8014
- For the deaf or hard of hearing: 7-1-1 or 1-800-Relay-TX (1-800-735-2989)
- Child Support and COVID-19
BELOW ARE EXAMPLES OF SURVIVORS’ EXPERIENCES DURING THIS PUBLIC HEALTH EVENT:
- Shelter in Place further isolates victims and survivors from friends, family and/or co-workers.
- Travel restriction and limited public transportation may impact safety planning and available options.
- Lack of income may make the survivor more dependent on their abuser.
- Economic impacts and necessity to address childcare due to school closures may increase the need for formal child support orders.
- An abuser may prevent, control or frighten by providing misinformation concerning access to medical care or threaten to cancel medical coverage.
Applying for Child Support Through the Office of the Attorney General
You can apply in person at a Child Support office, online, or call (1-800-252-8014) the statewide child support call center and request that an…Read More
Receiving Services Because the Other Parent Has Applied for Child Support
Be sure to report family violence to the OAG as soon as possible by contacting the statewide child support call center (1-800-252-8014). The child…Read More